Standard Service Fees

Bond (where applicable, minimum charge)
Residential    $150.00
Business      $500.00
LPG Bottle Gas service fee
Bottle refill and standard delivery (per 45kg bottle)                                                                                                                                                                 $99.00
(Your gas bottle will arrive on your next available scheduled delivery day)
Monthly bottle rental (2 X 45kg bottles)$10.00
Lost or stolen cylinder$325.00
Administration
Dishonoured payment$25.00
Copy of invoice or transactions/consumption history$8.00
Paper bill fee$1.00
Credit card processing fee3.00% of payment amount
Debt management fee$25.00
Debt site visit$90.00
Incomplete service fee (If you fail to meet an arranged appointment or provide access)$65.00
Cancellation fee (where a request for work is cancelled before it is performed or you cannot be contacted as requested)$40.00
Debt collection costsAll cost
Meter feesElectricityGas
All prices include GST
Final meter reading fee$30.00$30.00
Special meter reading fee$35.00$35.00
Meter replacement$180.00Min$125
Meter change- upgrade or downgrade$180.00Min$125
Meter relocation$180.00Min$170
Meter accuracy test per meter (applies if meter proves to be accurate)$250.00$250.00
New connection (Each new installation control point where applicable)$350.00Quoted
New connection (Temporary builder’s supply)$350.00Quoted
Reconnection/disconnection-Advanced meter$35.00
Reconnection/disconnection-Standard meter$155.00Quoted
 – same business day service, call received by 4pm$115.00Quoted
 – next business day service, call received by 4pm prior business day$75.00Quoted
 – weekends, public holidays and after hours (4pm–7am)$150.00Quoted
Special disconnection fee (access problems)$125.00Quoted
Temporary disconnection/reconnection for safety (business day)$110.00Quoted
Disconnection for non-payment$90.00Quoted
Total disconnection (including meter removal)$140.00Min$290
On-site investigation$130.00$90.00
Fault visit$110.00Quoted
Fault visit (after hours)$145.00Quoted
Please note:
• Metering fees do not include the cost of related work by an electrician, gas fitter or network company.
• Special fees may apply for other services.
• Prompt payment discounts do not apply to service fees.
• All fees include GST.
• Fees effective as at January 2019.
Please call us on 0800 199 188 if you have any questions.